Scope of This Policy
This Website Privacy Policy (“Policy”) outlines how Maximus Inc., along with its affiliates and subsidiaries, collects, uses, and discloses information about you, or information collected from you. Additionally, it details the options available to you regarding our use of your personal information and provides guidance on how you can access and update this information.
This Policy applies to your use of the Maximus website, located at www.maximus.care, and any related services or applications, including our learning center (“Site”). It also extends to information collected offline, such as when you attend Maximus events or during your employment with Maximus.
In certain cases, we may offer additional or alternative privacy notices for specific activities, programs, or services. These may include “just-in-time” notices, designed to further clarify our privacy practices or provide you with additional options concerning your personal information.
Please note, this Policy does not apply to information collected or received by Maximus through our clinical systems (such as Electronic Health Records or EHR), billing systems (Practice Management), telehealth and cloud services, or the Patient Portal (collectively referred to as the “Platform”).
Information We Collect
The personal information we collect depends on your interaction with Maximus and the services you engage with. The term “personal information” refers to data that identifies, relates to, describes, or is associated with you. The following are the categories and types of personal information we may collect when you use our Site:
Basic Identifiers
When you engage with certain features of our Site, such as registering for a webinar, requesting a product demonstration, or inquiring about pricing, we collect basic identifying information. This may include your full name, business address, email address, phone number, account name, signature, or other similar identifiers.
You may also provide personal information about others, such as their name, email address, or phone number. For instance, if you use our referral service to recommend the Site to a friend, we will request their name and email address to send a one-time invitation to visit the Site. It is your responsibility to obtain consent from anyone whose personal information you provide. This data will only be used to fulfill your request.
Commercial Information
If you request product or service information through our Site, we collect details related to the products or services for which you seek information.
Professional Information
When using certain features of our Site, such as submitting a request for product details, we may collect professional information related to your business, such as your practice specialty and the number of providers in your practice.
User-Generated Content
When you communicate with us, we collect the information you provide, including emails, survey responses, comments, product reviews, testimonials, and other forms of content.
Internet and Other Network Activity
Maximus may automatically collect and log certain information from your browser, such as your Internet Protocol (IP) address, browsing or search history, and data related to your interactions with our Site, emails, or advertisements.
Device Information and Unique Identifiers
We collect data about your device and how it interacts with our Site. This includes IP addresses, device identifiers, cookies, beacons, pixel tags, browser type, device type, operating system, and regional or language settings.
Usage and Performance Data
We gather data on how you use and interact with our Site, which may include details of your interactions, error reports, and other performance-related information. This helps us identify and resolve issues with our Site and improve its features for your future use.
Geolocation Data
We may collect information such as your IP address, which enables us to determine your general location (e.g., city or state). Additionally, certain areas of our Site, such as our provider search functionality, may request access to your precise location through GPS-based services to facilitate specific features. In compliance with applicable legal requirements, we will seek your consent before collecting or using precise geolocation data, particularly when such information is considered sensitive under relevant laws.
Employment-Related Information
If you apply for a position at Maximus, we will collect information related to your application and interview process. This may include professional and employment-related details, such as your educational background and employment history, as well as other information you voluntarily provide as part of your application, including LinkedIn or other social media profiles. Should you be hired, we may further collect details such as your Social Security number or taxpayer identification number for employment purposes.
Audio and Visual Information
We may collect audio or visual data, including voice recordings or video content. This may occur when you participate in a live webinar, online product demonstration, or during recorded customer service calls for quality assurance purposes. If you are employed by Maximus, we may also collect recordings from webinars or video conferences.
Provider Site Use
In cases where end users visit our customers’ websites (referred to as “Provider Sites”), we may collect personal information such as Internet or other network activity, as well as usage and performance data. This collection occurs solely on behalf of our customers.
Inferences
We may also derive insights or draw inferences from any of the information we collect, as outlined above.
Methods of Information Collection
Directly from You
We collect personal information that you provide directly to us. This may occur when you request information about our products, contact us, respond to surveys, apply for employment, or subscribe to receive emails, text messages, or postal mailings. Additionally, if you are an employee or contractor of a service provider, business partner, or other third-party entity we engage with, we may collect basic identifiers such as your name and work email address, as well as professional details like your job title, during the course of your communications with us.
Using Cookies and Other Tracking Technologies
When you use our Site, engage with emails we send, or interact with our advertisements, we and third parties we work with may automatically collect information through technologies such as cookies, web beacons, clear GIFs, pixels, internet tags, web server logs, and other tracking mechanisms. For further details, please refer to the “Cookies and Other Tracking Technologies” section below.
From Social Media Platforms
If you interact with Maximus via social media or utilize features such as plugins, widgets, single sign-on, or other tools provided by social media platforms (e.g., Facebook, Twitter, Google, LinkedIn) in conjunction with our Site, we may collect information you choose to share with us or that these platforms provide to us. For more information about the privacy practices of these social media platforms, please review their respective privacy policies and settings.
From Other Sources
We may obtain information about you from additional sources, including data analytics providers, marketing and advertising service providers, fraud prevention services, vendors acting on our behalf, or publicly available resources. Additionally, we may generate new information based on our analysis of the data we collect from you.
Cookies and Tracking Technologies
Our Site uses cookies; however, the data collected is aggregated and does not include personally identifiable information. We employ a third-party tracking service that utilizes cookies and other technologies to monitor non-personally identifiable information about site visitors on an aggregate basis. If you prefer not to allow cookies, you can configure your browser to reject them or notify you when a website attempts to place a cookie on your browser. You also have the option to manually clear cookies from your browser. Instructions for managing cookies can be found for Firefox, Chrome, and Safari. Please note that if your browser is set to reject certain cookies, some features of our Site may not function as intended, and if you switch browsers or devices, or delete cookies, you may need to reconfigure your opt-out settings.
Strictly Necessary Cookies
These cookies are essential for the Site’s core functionality and do not collect any personally identifiable information. They are generally set in response to user actions, such as setting privacy preferences or submitting forms. While rejecting these cookies may still allow you to use our Site, some features may be limited.
Performance Cookies
Performance cookies help us measure and improve the effectiveness of our Site by providing insights into how visitors interact with it, such as which pages are accessed most frequently. All data collected through these cookies is anonymous and aggregated. If you choose to reject performance cookies, we will be unable to track your visits, limiting our ability to monitor the Site’s performance.
Functional Cookies
These cookies enable enhanced functionality and personalization on our Site, such as recognizing your preferences. They may be set by us or third-party providers offering services on our Site. If you choose to reject functional cookies, certain features or services may not operate correctly.
Targeting Cookies
Targeting cookies may be placed on our Site by advertising partners to track your browser and device activity, allowing them to build a profile of your interests and deliver relevant advertisements on other websites. If you choose to reject these cookies, you will no longer receive personalized ads, although you will continue to see general advertisements. For further details, refer to the “Behavioral Targeting / Re-Targeting” section below.
Web Beacons / GIFs
Maximus utilizes technology such as clear GIFs or web beacons to optimize content management on our Site by informing us of its effectiveness. These small graphics, which serve a similar function to cookies, track users’ online movements. Unlike cookies, clear GIFs are embedded within web pages and not stored on a user’s hard drive. In some cases, information collected via clear GIFs is tied to personal data, such as tracking email opens, to measure the success of communications and marketing campaigns.
Third-Party Tracking
Cookies utilized by third-party tracking services are not covered by our privacy policy, and we do not have access to or control over these cookies. These third-party services may employ session or persistent cookies for tracking purposes. Additionally, we use local storage (e.g., HTML5) to store information and preferences. Some third parties, with whom we partner to offer specific features or ads based on browsing activity, may also use HTML5 storage. Browser tools may allow for the management and removal of HTML5 content.
Behavioral Targeting / Re-Targeting
We partner with third-party ad networks to display advertisements on our Site or manage ads on external websites. These networks use cookies and web beacons to collect information about your activity across websites to deliver targeted advertising based on your interests. If you prefer not to participate in interest-based advertising, you can opt out through the Digital Advertising Alliance or Network Advertising Initiative websites, which offer browser- and device-specific options. While opting out will prevent personalized ads, it will not eliminate all advertising, and generic ads will still appear.
How We Use Information
Providing Services
We use the information collected to provide requested services, such as product demos. For example, the information you submit during a demo request enables us to service and manage your account, offer customer support, and communicate with you about your services.
Business Operations
We use collected data for operational purposes, both internally and in collaboration with our service providers and partners. This includes short-term, transient uses such as tailoring content displayed on our Site by our service providers.
Core Functionality and Site Improvement
Information collected is used to maintain core functionalities and improve our Site, including analytics to enhance user experience.
Security, Safety, and Dispute Resolution
We collect and use information to ensure the security and integrity of our Site, including detecting bugs, reporting errors, and identifying fraudulent or illegal activity. This information may also be used to resolve disputes or investigate security incidents.
Communicating with You
When you contact us via our Site, we use your personal information to respond. Additionally, we may use collected information to share updates about our services, provide relevant offers from partners, or communicate for other purposes such as customer support.
Marketing and Promotional Purposes
Personal information is used for marketing purposes, including sending promotional materials (via email, text, or postal mail) and displaying personalized advertisements tailored to your interests on various platforms.
Referrals
If you choose to use our referral service to introduce someone to our Site, we will request your colleague’s name and email address to send a one-time invitation. We store this data solely for the purpose of sending the referral email. If requested, your colleague may contact us to remove their information.
Analytics and Personalization
We use personal information to conduct research and analytics to enhance our Site and offerings. This includes understanding user interactions, identifying popular products or services, and customizing content and advertisements. Personal data also helps us make personalized recommendations to meet our customers’ needs more effectively.
Employment Decisions
We collect and use employment-related information to make decisions regarding recruitment and employment contracts. Providing this information is a necessary requirement for employment considerations.
Legal Obligations
In compliance with legal requirements, we may disclose personal information as necessary, including responding to court orders, cooperating with law enforcement investigations, or engaging in other legal proceedings.
Disclosed and Other Purposes
We may also use information for other disclosed purposes. For example, when you provide specific consent, we may post customer testimonials, comments, and reviews that contain personal information on our Site.
How We Share Your Information
In addition to the situations described in this privacy policy, we may share personal information in the following circumstances:
Corporate Affiliates
We may share your personal information with our corporate affiliates, including our parent company, subsidiaries, and sister companies. These affiliates may process personal information on our behalf as service providers when necessary to provide products or services you have requested or in other situations with your consent or as permitted or required by law.
Legal Disclosures
Maximus may be required to disclose personal information, including protected health information, in special circumstances, such as complying with subpoenas or when your actions violate our Terms of Service. We may also share information as necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to personal safety, violations of Maximus’s terms of use, or as otherwise required by law.
Service Providers
We engage service providers to support core business functions and internal operations, including customer service (via chatbots), postal mail, email, and text communications, data analysis, fraud investigations, and customer surveys. We may share personal information with these providers as necessary to perform their services.
Business Partners
With your consent, we may share your name and email with certain business partners. If you prefer not to have your information shared with these partners, you can notify us at info@maximus.care.
Third Parties
We may share information with third parties, such as advertising networks, data analytics companies, recipients of Internet cookie data, and social media platforms. Our Site includes features like plugins, widgets, and single sign-on tools provided by social media platforms (e.g., Facebook, Twitter, Google, LinkedIn), which may result in information being collected or shared between us and these third parties. For instance, using Facebook’s “Like” feature may result in Facebook recording that you liked a product and sharing that information on their platform. The use of your information by these third parties is not governed by this privacy policy. Third-party vendors, including Google, display our ads across the Internet, using cookies based on your prior visits to our Site. You may opt out of Google’s use of cookies by visiting Google’s advertising opt-out page.
Transfers of Control
In the event Maximus is acquired or merged with another company, your personal information will be transferred. We will notify you by email or prominently on our Site before any such transfer takes place, and your information will become subject to a different privacy policy.
In the past twelve months, we may have collected the following categories of personal information and disclosed, shared, or sold this information to certain third parties for the purposes outlined below:
Basic Identifiers
Commercial Information
Professional Information
User Content
Internet or Network Activity, Device Information, and Geolocation Data
Usage and Performance Data
Employment-Related Information
Sensory Information
For healthcare providers, we may have collected the following categories of personal information in the last twelve months and sold this information to third parties for the purposes outlined below:
Internet or Network Activity
Device Information and Other Unique Identifiers
Where We Store and Process Your Personal Information
Maximus Technologies, Inc. is based in the United States and may utilize service providers and corporate affiliates located outside the U.S. If you submit personal information, it may be processed in a foreign country where privacy laws differ from those in your country. By providing your personal information, you consent to the transfer, storage, and processing of your data outside your country of residence.
How We Protect Your Information
The security of your personal information is a priority for us. Personal data is stored on our servers and those of our service providers, accessible only to authorized personnel. While we implement industry-standard measures to safeguard data during transmission and storage, no method is 100% secure. Although we strive to protect your personal information, we cannot guarantee its absolute security under all circumstances. For questions about security, contact us at info@maximus.care.
Your Rights
Depending on your jurisdiction, you may have specific rights regarding your personal information. You will not face discrimination or retaliation for exercising these rights. Maximus employees, applicants, and contractors are equally protected.
Accessing, Updating, Correcting, and Deleting Your Information
You may have the right to request access to or a copy of your personal information, correct inaccuracies, or request deletion of your data. Additionally, you may withdraw your consent to the processing of your personal information, though these rights may be subject to legal limitations. To exercise your rights, you can contact us using our contact form, via email at info@maximus.care, or by phone at (214) 736-3533.
Access to Your Personal Information and Data Portability
You have the right to request information about our collection and use of your personal information over the past 12 months. Once your request is received and your identity is verified, we will provide the following details:
We retain your personal information for as long as your account remains active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Updates and Corrections to Your Personal Information
You can update your account information by logging in to your account, contacting our support team, or calling us at (214) 736-3533. If you need to update personal information related to your employment at Maximus, please email us at info@maximus.care.
Deletion of Your Personal Information
You have the right to request that we delete any personal information we have collected from you, subject to certain exceptions. Upon receiving your request and verifying your identity, we will assess whether an exception applies. We may deny your deletion request if retaining the information is necessary for us or our service providers to:
We will delete or de-identify personal information not subject to any of these exceptions from our records and direct our service providers to do the same.
Limiting the Use of Sensitive Personal Information
California residents have the right to limit the use of sensitive personal information. Maximus only collects sensitive personal information, such as social security numbers and financial account information, when you provide it, such as during the job application process. We only use this sensitive personal information for the purposes disclosed at the time it is provided. Maximus does not use sensitive personal information to infer characteristics about you.
Opting Out of Cookies and Sale/Sharing Using Online Tracking Technologies
Our use of online tracking technologies may be considered a “sale” or “sharing” under applicable law. As a visitor to our Site, you may opt out of being tracked by these third parties by clicking the “Do Not Sell My Personal Information” link at the bottom of our Site and setting your preferences. Depending on your state of residence, you can also opt out by broadcasting an Opt-Out Preference Signal, such as the Global Privacy Control (GPC), on browsers or browser extensions that support such a signal. For more information on downloading and using a browser that supports the GPC signal, visit: https://globalprivacycontrol.org/orgs. Please note that you must enable the GPC signal on each browser or extension you use.
Provider Site Visitors
If you are a visitor or patient of one of our customers (a Provider Site Visitor) and wish to make any requests regarding your personal information, please contact your healthcare provider directly. For example, if you would like to access, update, correct, or delete inaccurate personal information processed by Maximus on behalf of one of our customers, please direct your query to the relevant Maximus customer, who controls that data. If Maximus is asked to remove any Provider Site Visitor personal information, we will do so promptly in accordance with applicable law.
Exercising Your Rights
To access, update, correct, delete your personal information, or withdraw consent, you may submit a request through our contact form or by calling (214) 736-3533.
You are permitted to submit a request to know no more than twice within a 12-month period. Your request must:
We cannot respond to requests or provide personal information without verifying your identity or authority and confirming the personal information relates to you.
Identity Verification
For security purposes, we may ask for additional information to verify your identity before processing certain requests. In such cases, we may contact you via email for further verification. Depending on your request, we may ask for information such as your name and the email address associated with your account.
Authorized Agent
Residents of California, Colorado, or Connecticut may designate an authorized agent to submit a request on their behalf to exercise privacy rights described in this policy. To designate an agent, you must: (1) provide signed permission for the agent to submit the request, and (2) verify your identity directly with us. We may deny a request from an agent if they cannot provide adequate proof of authorization.
Responding to Requests
We will respond to requests within the time frames required by applicable law.
Appealing Requests
If you are a resident of Colorado, Connecticut, or Virginia, and wish to appeal our decision regarding your personal information, please contact us through the methods provided in the “Your Rights” section. We will respond to all appeal requests as soon as possible, and no later than the legally required time.
Promotional Emails
To stop receiving promotional emails from us, you can click the “unsubscribe” link at the bottom of any promotional email.
Children’s Privacy
Our Site is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18 without parental consent. If we learn that a child under 18 has provided personal information through our Site, we will delete the information from our records.
We do not knowingly “sell” personal information, as defined by the California Consumer Privacy Act, of minors under 16 years of age who are California residents.
California Privacy Rights
Under California’s “Shine the Light” law (Civil Code Section § 1798.83), California residents may request information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send a written inquiry to:
Maximus Inc., 1420 Valwood Parkway Suite, 20-170A Carrollton, TX 75006.
Changes to This Website Privacy Policy
Maximus reserves the right to update this Website Privacy Policy at any time for any reason. We encourage you to review this page periodically for the latest information on our privacy practices. If changes materially affect your privacy rights, we will provide additional notice.
Questions
If you have questions or suggestions, you can contact us at:
Maximus Inc.
1420 Valwood Parkway Suite
20-170A Carrollton, TX 75006
Phone: (214) 736-3533
Email: info@maximus.care
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